Incompatibility may still arise though if you’re having an issue with a Blue-Ray discs and DVDs. Fortunately, Xbox One consoles were designed to be free of region-blocking so if you are from North America, your console should still be able to read games you bought from other regions. There are two standards that older Xbox 360 consoles uses in its game discs: PAL and NTSC. Disc is not compatible (not from the same region). If you see any signs of damage on the disc, like a crack of scratch, this can be the reason why your game won’t work. Disc is defective.ĭiscs with scratches, dirt, or damage can become unreadable. If a portion of the game disc is covered by a thin film of dust or dirt, this can be the reason why the disc reader of the console cannot get the complete data it needs to load a game or install it. The surface of your game disc can collect dust or dirt overtime. There are a number of factors that you must check to know why your Xbox One console is not reading your discs. Reasons why your Xbox One is not reading a disc

If you’ve tried this already and the console is still not detecting discs, try the other solutions in this guide. This is often enough to get you back to gaming. Try to clean the game disc in question first and see if that will fix it. Although this issue is one of the common problems in Xbox One consoles over the years, users don’t usually end up sending their console to a Service Center or getting help from Microsoft at all. In majority of cases, this problem is fixable. If your Xbox One console won’t read a game disc, there’s no need to panic.

Xbox disk cleaner